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FAQ

  • Why didn't I receive a confirmation/tracking email?

    For your convenience, our system generates an automated email confirmation upon submission of an order, and an additional notification containing tracking information for packages as they are shipped. These emails are sometimes accidentally flagged as junk mail by spam filters. Adding slkcorp.com as an exception will prevent this from happening. 
     
    Please note that tracking information is not available for shipments sent via USPS or some international postal carriers.
     
  • Can I use a freight forwarder?

    We don't arrange freight forwarding services, but your courier or freight forwarder can pick up an order from our Will Call area during regular business hours.
  • Do you offer Rush or Expedited production?

    Yes we do! Custom manufactured products can be built within a specified deadline for an additional fee. Please contact us for more details.
     
  • When will my cables ship?

    Orders for in-stock products placed before 2:00 PM Pacific Time will be shipped the same day under most circumstances. Orders placed after 2:00 PM may ship the following day. 
     
    Most custom orders are filled in 1 to 3 days, depending on size and complexity.
     
    If your shipment is delayed or backordered for any reason, our staff will contact you to offer alternative options, and determine how you would like to proceed.
     
    When your package is scanned for shipment, an email confirmation, with tracking number, is automatically sent to the address on the order.
     
  • What is your minimum order quantity?

    We have no minimum order quantities! Even custom manufactured products have no minimum order quantity, making Superlink perfect for prototypes and product development.
  • Do you offer reseller accounts and pricing?

    While we do not specifically offer "reseller" accounts, we are happy to create an account for you in our system, which can be used to track order history, reference purchase orders, and improve customer service efficiency. All companies with credit terms are automatically set up with an account in our system, but many prepaid customers enjoy the benefits as well. Pricing is based solely on quantities ordered.

    Further details are available on our Purchasing Info page.
  • Do you have international distributors or resellers?

    We have branches and distributors in many parts of the world. All of our products are shipped directly from the warehouses in Shenzhen, China. In the future, we will not rule out the establishment of overseas warehouses to provide faster service. We are happy to ship internationally and offer a range of fast, affordable global transportation options. For more information, please see our international transportation program.
  • What's the best way to place an order?

    The fastest and easiest way to place an order is through our website. Just locate the item or items you're looking for and click "Add to cart" then follow the checkout prompts.
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